Shipping policy

Last Updated: October 2025

Welcome to Urban Rituals — where daily essentials meet mindful design.
We’re committed to getting your curated products to you as efficiently and transparently as possible.
Please read the details below to understand how our shipping process works.

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Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• You’ll receive an order confirmation email right after you place your order, followed by a shipping confirmation email once your package is on its way.

• Orders placed on weekends or holidays will be processed the next business day.

• During periods of high demand (sales, promotions, or holidays), processing times may be slightly extended.

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Estimated Delivery Times

We partner with trusted global suppliers and fulfillment centers to ensure quality and reliability.
Estimated delivery times may vary based on product availability and destination.

Please note: These are estimated delivery times. Actual delivery may vary due to customs delays, weather conditions, or courier factors beyond our control.

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Shipping Confirmation & Tracking

Once your order ships, you’ll receive an email containing:

• Your tracking number

• The shipping carrier’s link to monitor progress

Tracking information typically becomes active within 48 hours.
If you haven’t received tracking details within 5 days of placing your order, contact us at support@urbanrituals.co.

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Shipping Costs

Shipping fees are calculated at checkout based on your location and selected products.
We occasionally offer free shipping promotions, which will be clearly displayed on our site when available.

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Multiple-Item Orders

If your order includes multiple products, they may ship separately to ensure faster delivery.
You’ll receive separate tracking numbers for each shipment.
This approach helps us deliver curated items directly from our verified suppliers.

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Customs, Duties & Taxes

Urban Rituals is not responsible for any customs fees, import duties, or local taxes applied by your country.
These charges are the customer’s responsibility and may vary depending on your region’s regulations.
Please contact your local customs office for more information before placing an order.

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Lost, Stolen, or Damaged Packages

We take every precaution to ensure your package arrives safely.
However, if your order:

• Arrives damaged,

• Appears lost in transit, or

• Is marked as delivered but hasn’t been received,

please email support@urbanrituals.co within 7 days of the marked delivery date.
Include your order number, tracking ID, and a brief description of the issue.
We’ll work directly with our fulfillment partners to resolve it promptly.

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Incorrect Address Disclaimer

Please ensure your shipping information is correct at checkout.
Urban Rituals cannot be held responsible for orders shipped to an incorrect address provided by the customer.
If you realize you’ve entered the wrong address, contact us immediately at support@urbanrituals.co — we’ll do our best to update it before fulfillment begins.

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Shipping Restrictions

We currently do not ship to:

• P.O. Boxes or APO/FPO addresses

• Certain restricted regions due to carrier limitations

We’re continually expanding our shipping network and will update this policy as new regions become available.

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Pre-Orders & Back-Orders

Occasionally, some items may be on pre-order or temporarily back-ordered.
If your order includes one of these items, we’ll notify you by email with the estimated ship date and updates along the way.

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Returns & Exchanges

For details on returns, refunds, or exchanges, please see our Return Policy.
If your item arrived damaged or incorrect, please reach out within 7 days of receipt for assistance.

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Contact Us

If you have any questions or concerns about your shipment, feel free to reach out:
📧 support@urbanrituals.co
🕒 Mon – Fri, 9 AM – 6 PM EST